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Privacy Policy

Changeworks Consulting is an Australian-based provider of organisational change management, communication and training services including digital adoption.

This Privacy Policy (Policy) outlines the way in which Changeworks Consulting collects, holds, uses and discloses personal information, and was last updated December 2024. It’s reviewed from time to time to reflect new laws, technology and business context. Access the current version from https://changeworksconsulting.com or contact us at enquiry@changeworksconsulting.com.

By using our website and services, you consent to us collecting, holding, using and disclosing your personal information as described in this Policy. If we are unable to collect, handle, use and disclose personal information about you as set out in this Policy, we may be limited in the services we can provide to you, as outlined in our website.  

1. Why do we collect, hold, use and disclose personal information?

In general, to:

1. comply with our legal obligations; 

2. conduct our business;

3. provide, market, maintain, support and improve our services, including our website;

4. consider the suitability of consultants and/or opportunities; and 

5. fulfil other purposes in which you give consent or are required or permitted by law. 

Contact us at enquiry@changeworksconsulting.com to update your preferences or to unsubscribe from marketing or other communications from Changeworks Consulting.

2. What personal information do we collect?

We collect personal information and non-personal information, depending on the nature of your interactions with us. We may collect personal information about our current, former and prospective clients and their personnel; strategic alliances and consultants. This personal information may include name and contact details including email addresses as well as other information that assists us in conducting our business; providing and marketing our services and meeting our legal obligations.

In some cases, we may also collect 'sensitive information', such as an individual's membership of a professional association, criminal record or health information.

We may also collect and process non-personal information provided to us by your browser when you visit our website, for example, the website you came from, your location information, IP address, web browser and/or device type and the time and date of access.

3. How do we collect and hold personal information?

We generally collect personal information from:

1. you directly when you provide your details to us;

2. you indirectly through emails, meetings and other interactions with us;

3. third parties, for example, we may use third parties to analyse traffic at our website, which may involve the use of cookies. You can control your browser settings to limit the collection of cookies by us; however, this may limit features of our website. In some circumstances we may collect personal information about an individual from a third party, for example, an employment reference from another person.

4. How do we protect personal information?

We take reasonable steps to protect the security of personal information. Consultants engaged with us are required to respect the confidentiality of personal information and the privacy of individuals. We take reasonable steps to protect personal information held from misuse, loss and unauthorised access, modification or disclosure, for example by use of physical security and restricted access to electronic records. Where we no longer require your personal information, we take reasonable steps to destroy or de-identify it.

5. Who may receive your personal information?

We may disclose your personal information for the purposes described above – except when confidentiality obligations preclude us from doing so – to:

1. individuals engaged with Changeworks Consulting; 

2. entities who assist us in providing our services;

3. our LinkedIn channel; 

4. those we are required or authorised to do so by law; and

5. anyone else to whom you authorise us to do so.

6. How can you access and correct your personal information?

Contact us at enquiry@changeworksconsulting.com to seek access or request correction of the personal information we hold about you, subject to exceptions set out in the Privacy Act. You’ll need to verify your identity and specify the information you require. 

7. How can you raise a privacy-related query?

If you have any questions or concerns about privacy, please contact us at enquiry@changeworksconsulting.com. We may ask you to lodge your concern in writing – this will be investigated and a response provided to you, typically within 30 days.